When and how you can get your money back for any SERP GROWTH plan.
This policy explains when you can get a refund for services bought from SERP GROWTH LLC ("we", "us"). All our plans are one-time digital services: SEO reports, research and recommendations delivered by email.
In short: full refund before work starts, partial refund if you cancel during the work, full refund if we deliver late, and free completion if anything in your plan is missing.
If you cancel your order before we start working on it, you receive a full refund. Work starts when we confirm by message or email that we have your payment and your website details.
If you cancel after work has started but before we deliver your report, you receive a 50% refund of the price you paid. This covers the time already spent on your order.
Each plan has a stated delivery time in business days. If we do not deliver within that time, and we have not agreed a new date with you, you can cancel and receive a full refund.
Because our reports are digital and delivered in full, refunds are not normally available once your order has been delivered. However:
We do not offer refunds for:
Email us at any time before delivery, or within 14 days after delivery, with:
We reply to every refund request within 2 business days.
Approved refunds are sent to your original payment method within 5 business days. Your bank or card provider may take a further 5 to 10 business days to show the money in your account. We do not charge any fee for processing a refund.
If you have a problem with an order, please contact us before opening a dispute or chargeback with your bank. Most issues can be solved quickly, and a refund through us is usually faster than a bank dispute.
This policy does not affect any rights you have under the consumer protection laws that apply where you live, including the UK Consumer Contracts Regulations.
For any refund question, contact SERP GROWTH LLC, 212 N. 2nd St, Ste 100, Richmond, KY 40475, United States.