Privacy Policy

Who we are

This website and our services are operated by SERP GROWTH LLC, a limited liability company registered in Kentucky, United States, with its registered office at 212 N. 2nd St, Ste 100, Richmond, KY 40475, United States. We are responsible for the personal information described in this policy.

Information we collect

Information you give us

• Your name, email address and phone number
• Your website address and details about your business
• Messages you send us by WhatsApp, email or phone

Payment information

Payments are handled by third-party payment providers. We receive confirmation of your payment, the amount and limited billing details. We never see or store your full card number.

Information collected automatically

When you visit our website, basic technical data may be collected, such as your IP address, browser type, device and the pages you view. This helps us keep the website secure and understand how it is used.

How we use your information

• To provide the services you order and deliver your reports
• To reply to your questions and send messages about your order
• To process payments and refunds
• To keep records required for tax, accounting and legal purposes
• To keep our website secure and improve how it works

We do not sell your personal information, and we do not use it for advertising by third parties.

Legal basis for using your information

If you are in the United Kingdom or European Economic Area, we rely on these legal bases:

• Contract: to provide the services you ordered
• Legitimate interests: to answer enquiries and keep our website secure
• Legal obligation: to keep financial and tax records
• Consent: for optional cookies, where required

Who we share it with

We only share your information when needed to run our business, with:

• Payment providers that process your payment
• Communication services we use to talk to you, such as email and WhatsApp
• Our website hosting and technical service providers
• Authorities, when we are required to by law

These providers may only use your information to provide their service to us.

International transfers

SERP GROWTH LLC is based in the United States, and our service providers may process information in other countries. When information from the UK or EEA is transferred, we rely on appropriate safeguards offered by those providers, such as standard contractual clauses.

How long we keep it

We keep order and payment records for as long as required by tax and accounting rules. Messages and website details are kept for up to 2 years after your last order, unless you ask us to delete them sooner.

How we protect it

We use secure, reputable service providers and limit access to your information to what is needed to deliver your order. No method of sending information over the internet is completely secure, but we take reasonable steps to protect it.

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is wrong or incomplete
• Ask us to delete your information
• Object to or restrict how we use it
• Receive a copy of your information in a portable format
• Withdraw consent at any time, where we rely on consent

To use any of these rights, email us. If you are in the UK, you can also complain to the Information Commissioner's Office (ICO).

Cookies

Our website uses cookies that are needed for it to work. If we use analytics or other optional cookies, we will ask for your consent where the law requires it. You can also block or delete cookies in your browser settings.

Children

Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

For privacy questions or requests, contact SERP GROWTH LLC, 212 N. 2nd St, Ste 100, Richmond, KY 40475, United States.